Gateshead Council’s Early Years SEND service aims to put service user experience at the heart of their planning. Feedback was sought from local parent carers regarding their experiences of using local SEND early years provisions. Working in partnership with local parent/carers in this way allows services to be coproduced and fully informed by their experiences.
To capture wider feedback, Gateshead Council’s SEND Involvement Worker developed a parent/carer survey using Microsoft Forms:
As a direct result of this work:
– PCF members are now represented on each SEND sub-group – including Early Years – ensuring that strategy and service delivery is directly influenced by service user experience.
– To help information sharing between families the PCF have organised a regular series of coffee mornings and open days with representatives from Health, SENDiass and the council SEND team present when appropriate.
– The PCF now release a monthly newsletter-style communication which promotes events, activities and services for parent carers and families.
For more information about the project and it’s outcomes, click here:
1201b-JH-Early Years SEND Toolkit (Childminders – INTERACTIVE).pdf